Help Center
FAQ
ReCharge Powerbank
  1. What are the benefits of using ReCharge Powerbanks?

    Everyone lives hassle-free. You won’t need to worry about remembering to charge your smartphone and powerbank at night, forgetting to bring your powerbank whenever you leave your home, or trying to find a power socket (or a charging station) to charge your phone. Now you can rent a ready-to-use powerbank from ReCharge anytime and anywhere! Wohooooo… convenient, isn’t it? And the best part is you can rent and return the powerbank at any ReCharge Station nearest to you (use our ‘Find ReCharge’ feature in our Mobile App).
  2. Which devices can I charge with the ReCharge Powerbank?

    You can charge smartphones, tablets, cameras, speakers or any other mobile devices. Your devices just need to be compatible with one of the following charge connectors: Micro USB, USB-C, and Apple Lightning.
  3. Do I have to turn on the powerbank before I use it?

    You don’t have to, the ReCharge Powerbank will automatically start to charge once it is connected to your devices.
  4. How much power does a ReCharge Powerbank have?

    The battery capacity of the ReCharge Powerbank is 5.000 mAh with fast charging technology.
  5. How long does it take for my phone to be fully charged?

    It depends on your phone’s battery condition and capacity. However in general, If your battery percentage is lower than 10% when you start to charge, it will approximately take between 45 to 75 minutes to fully charge your phone.
Rent & Return
  1. How much does it cost?

    We have good news for you! The new rates to rent powerbanks are as cheap as parking costs:

    Rent durationPricing
    1-2 hoursIDR 2,000/hour
    3-24 hoursIDR 4,000/hour
    MaximumIDR 30,000/24 hours

    These are the details of new pricing scheme:

    Rent durationPricing
    1st hourIDR 2,000
    2nd hourIDR 4,000
    3rd hourIDR 8,000
    4th hourIDR 12,000
    5th hourIDR 16,000
    6th hourIDR 20,000
    7th - 24th hourMax IDR 30,000

    New pricing scheme valid to all cities and all types of establishments.

When do I have to pay and how do I pay?

You can rent ReCharge Powerbank by topping up ReCharge balance or buying packages first via cashless/online (Virtual Account BNI and BCA Virtual Account, Bank Mega, Mandiri, Permata, ATM Bersama, ShopeePay, LinkAja, GoPay, OVO, DANA and Credit Card).

Is there any Minimum ReCharge Top Up to rent powerbank?

You need to have Minimum ReCharge Top Up IDR 30,000 to rent ReCharge Powerbank (for non-promo transaction) with details as below:

  1. Before renting a ReCharge Powerbank, you must first top-up a minimum of IDR 30,000
  2. This Minimum Top Up can still be used as usual to rent a ReCharge Powerbank.
  3. This Minimum Top Up cannot be withdrawn (non refundable) but can be used continuously until the balance runs out.
  4. If the Minimum Top Up balance has run out, you must top-up at least IDR 30,000 again to rent ReCharge Powerbanks.
  5. You can top up your ReCharge balance via online payment through multiple payment options in the ReCharge application.
  6. Minimum Top Up is not applicable if you have purchased Paket Pengertian and Paket Hemat #CegahLowbatt
How long can I keep the ReCharge Powerbanks?

You can immediately return the powerbank after using it because #BalikinCepatLebihHemat!

If you rent a ReCharge Powerbank from ReCharge Station and haven’t returned it for more than 24 hours, the excess time will be charged IDR 2,000/hour for the 1st-3rd hour, then IDR 4,000/hour for the 4th hour and forth with maximum IDR 30,000 for every 24 hour. You must return the powerbank before you rent the new one.

Furthermore, if you rent a ReCharge Powerbank at events and haven’t returned it for more than 24 hours, the excess time will be charged with different costs according to the event.

All of the schemes above are also applied for every promo transaction, including:

  • Transaction using promo codes
  • Other transactions that don’t deduct your ReCharge Balance for the first 24 hour
Can I request a refund from my balance?

You are not able to request a refund. If you still have ReCharge Balance in your account, you can use it to rent ReCharge Powerbank so you can prevent low battery!

Where can I rent and return?

You can rent and return ReCharge Powerbank in any of the available ReCharge Stations near you. You can find the location of ReCharge Stations from the ReCharge App to find the nearest one to you. Please keep in mind that ReCharge Powerbank can’t be charged at home.

Here are the details of operational hours of ReCharge Stations based on establishment type:

Estabilishment TypeOperational Hours
Event01:00 PM - 09:00 PM
Fitness Center10:00 AM - 10:00 PM
Food & Beverage02:00 PM - 12:00 AM
Hospital07:00 AM - 09:30 PM
Hotel06:00 AM - 12:00 AM
Karaoke Place12:00 PM - 12:00 AM
MICE Building11:00 AM - 11:00 PM
Office/Coworking Space10:00 AM - 06:00 PM
Public Transport09:00 AM - 09:00 PM
Recreation Area10:00 AM - 06:00 PM
Retails12:00 PM - 10:00 PM
School/University09:00 AM - 05:00 PM
Shopping Mall11:00 AM - 08:00 PM
Spa, Beauty Salon09:00 AM - 10:00 PM

Those operational hours might be different in actuality due to establishments’ rules.

Troubleshooting

What should I do if there is a problem with my ReCharge App, ReCharge Powerbank, Top Up process or with ReCharge Station?

Please reach out to our Customer Support via WhatsApp at (+62) 89-9988-8889. You can also send us an email at support@recharge.id and our Customer Support team will be happy to assist you with your problem.

  1. What if I lost my ReCharge Powerbank?

    Please contact our Customer Support team about your loss and provide us with a detailed timeline of events. We will review the information you submitted and you will be fined IDR 100,000 to compensate ReCharge for the loss. In return, ReCharge will give you a 50% discount to rent our powerbank 3 times so you may continue to use our service

  2. Can I return the ReCharge Powerbank when it is damaged?

    It depends on the damage of the powerbank when returned. Some small scratches or slight dents are OK. However If the damage on the powerbank is major then you are unable to return it back to ReCharge Station, please contact our Customer Support team for further instructions.

Force Majeure

ReCharge shall not be responsible for any loss, damage, default or failure which is shown to be due entirely to causes beyond our control including but not limited to failure of information network equipment, connection failure, failure of computer, communication or other system, power breakdown, strikes, riots, fire, flood, windstorm, explosion, war, government actions, changes of laws, regulations, administrative provisions and other rules, orders of judicial or administrative authorities or acts of God.